How would I be able to get a receipt for a journey I have made using my credit card?
We are more than happy to email you a receipt. Once the journey has been confirmed our team will have the receipt emailed over to you.
How would I be able to get a receipt for a journey I have made by using cash?
We recommend that you normally ask the driver, we are more than happy to email you a receipt. Once the journey has been confirmed our team will get in touch to ensure you have received the booking confirmation along with the receipt.
Does your company charge for the car parks at Airports and if yes, how much?
At Minibus It, we always track flight landing times for your convenience so to ensure that any car parking charges are kept to a minimum. Waiting charges are only applied if delays have caused excessive waiting times for the driver.
What do I do if my flight time changes or if my flight has been delayed?
When you book an airport transfer with Minibus It, we always ask for your flight arrival details, this enables us to monitor your flight. Therefore, we ensure that this does not impact your airport transfer.
We have left a personal item in one of your vehicles, how do I re-claim it?
Any property found in any of our vehicles is always returned to our Head Office and secured until you can collect it. You can contact us via email or directly call our team to ensure to keep your belonging is safely returned.
If I book a vehicle with Minibus It, how will I know when it has arrived up?
GPS Tracking: Each vehicle is fitted with a GPS enabled mobile data unit. Drivers receive details of their job description on their mobile unit, including the name, contact details and pick up location the passengers have provided.
