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Complaints

We know that not everything works out sometimes, if you had an issue with a journey we would like to know more so we can improve our services.

Complaints

Whilst we strive to be the very best at what we do, we understand that on occasions things can and will go wrong. We therefore have a robust complaints recording system in place to ensure that your complaint no matter how small is followed up urgently by a member of the management team. Please complete the online form and a member of the management team will be in touch shortly.

Phone

0203 576 2009

Email

info@minibus-it.co.uk









    Excellent
    Based on 77 reviews
    Peter Chell
    Peter Chell
    2023-12-29
    Great experience, coach on time for both journeys and, Jamal, the driver was very helpful and pleasant, will definitely use the company again.
    Farhana Shaukat
    Farhana Shaukat
    2023-12-26
    First time I used this service to hire a mini bus for a private occasion. Shaz was so helpful and friendly and answered all my queries satisfactorily. I did not hesitate in my decision and hired a mini bus on the spot! Will definitely be recommending this service to all my contacts! Keep up the good work! 👍
    Sherry Faisal
    Sherry Faisal
    2023-12-24
    Amazing service, price point and staff is very knowledgeable and friendly. Can’t recommend enough 10/10 experience!
    Saghir Khokhar
    Saghir Khokhar
    2023-12-24
    Driver was well on time very helpful and friendly, helped with loading and unloading luggage. No hesitation in booking again and highly recommed to others who need a minibus.
    Misbah Mughal
    Misbah Mughal
    2023-12-21
    Booked for an airport transfer for a large group of people, we needed two vehicles and this was sorted out seamlessly. The minibuses arrived early, they were clean and comfortable and got us to the airport on time. I would definitely be booking with this company again, the customer service I received was excellent and prices were fair.
    David Broadbent
    David Broadbent
    2023-12-12
    The coaches were clean and punctual, getting our team of swimmers to and from the competition in a timely manner.
    Jonathan Calver
    Jonathan Calver
    2023-12-09
    A very good experience with this company. Friendly staff and were very flexible doing an extra drop off for us. Thank you.
    Gary Singh
    Gary Singh
    2023-12-09
    Friendly staff reliable and can easily handle any special requests would definitely recommend Minibus it for any services you may require
    Syed Ali
    Syed Ali
    2023-12-06
    Seats are comfortable and visually pleasing. The drivers are respectful Always consistent with there timings. Best minibus company.
    RAHEEM AWAN
    RAHEEM AWAN
    2023-12-06
    Always on time, with the best service S